Week after I got my car from them I noticed my brakes are pulsating really bad and I went back there and they said they replaced the front rotors and breaks which they did not.and they said they are at state minimum so they can't do anything. And I already having problems with my transmission which I figured that was a common problem with the car I bought. But they acted like they never heard of that problem , thank god it's under factory warranty if something happens to it.
Lance has been great over and over, Mike the Manager is great at working the deal to make it all work. WE just took our son in for his first purchase and they were terrific with him.
Thanks Guys!!
I met with lance ward a handful of times over the past week as we hammered out a deal. Throughout the whole process he was understanding and helpful, making the car buying process easy and painless. I ended up getting exactly what I was looking for from this local dealership.
After 5,000 miles the vehicles rear brakes became so bad the car was unsafe to drive.The metal-on-metal screeching was unbearable while visiting family for the holidays. I had the vehicle checked by a shop and they showed me there was nothing left of the brake pads and the rotors were ground far beyond salvaging. I called in and they stressed they could take the car in and have a look. However, to do that, I would have to call in another day to talk with the Service Manager.
These guys are a team and they have treated my family well. we have bought 7 cars at this point and I am sure we will go back.
It took several days to hear back from the service manager and ultimately was told by Mike the sales manager that there was nothing that could be done. He seemed surprised by the fact I would feel ripped off; after hearing my story of pain of continual trips and bad service, he suggested that I could "drive it down and they could have a look and probably give you some good pricing."
Purchase process was very painful. First visit to view car (over an hour drive one-way for me) was for nothing as car had been sold a week prior; man I talked to before leaving my home said it was still available. Upon arrival was told there was a "probably a miscommunication somewhere." Got a call a week later saying the car was available again as they only got the deposit from someone that was actually not an American citizen. Met with agent Lance Ward and agreed to purchase vehicle. Had my own financing; they continually attempted to force me to go through their lender even after specifically telling them I didn't want to discuss that option any longer. Lance's decision was to then bring sales manager Mike into the fold to press the financing options. Once they finally let up, it turned out that purchasing the vehicle required visiting two of their other locations for paperwork. Upon completion, I then had to return a third time to actually pick up vehicle. This third trip was after countless reminder phone calls to get back to me with information as they never met the timelines they stated. Knowing my frustration after finally getting the keys, Lance sensed my anger but suggested maybe "I could lie a little and post a good review for them on Yelp." I posted nothing at that time.
The most miserable auto experience of my life. After less than 3 months of driving a Coastal Auto Center vehicle, I have a $14,000 paperweight.Would not suggest to anyone purchasing a car there. The staff primarily deals with customer frustration by passing the buck to an uninformed employee, often not even in the same location.
Recently purchased a car through Lance, and experience was very good overall. The used lot in Cohasset is small, which caused some concern with a late model used car, but Lance showed a lot of knowledge and professionalism and lefT me comfortable moving ahead. I felt we got a good deal on our used Subaru, good value vs other large dealerships.
Coastal Auto Center is a US Car Dealer based in Cohasset, Massachusetts. Coastal Auto Center is located at 742 Chief Justice Cushing Hwy, Cohasset, MA 02025, USA.
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